The role of technology in museums consumes more time and attention annually. Museums look to technology as a central tool in meeting their responsibilities for accessibility and inclusion especially for visitors with sight and hearing issues. Apps on smart devices can be part of a system of solutions. But faulty assumptions about apps as a compliance panacea risk alienating visitors. Panelists will share precedents and techniques born of their experience with the iterative process of getting it right by engaging with a wide range of users.

Corey Timpson, Gabriela Bonome-Sims, Janice Majewski, Woodbury Shortridge,