Staff of two historic houses will share their tales from the trenches of prototyping new visitor experiences on their institutions’ sacred cow—the guided tour. You’ll learn what we tried, what was scary, what worked, what we did when we failed, and how, eventually, we found our way to something new. Participants will get an active chance to explore various prototyping tools and build their own creative capacity, on the way to creating meaningful, more inclusive experiences for many different types of visitors. Education, Audience Research & Evaluation track generously supported by the Canadian Museum for Human Rights

Danielle Steinmann, Linda Norris, Maura Hallisey