Visitors of our time seek enriching cultural experiences that speak to their humanity, not just their itinerary. Likewise, today’s workforce demands engagement in the evolution of their work environment like never before. So, the question becomes, how do you create a fulfilling experience for both visitors and staff? Learn how the new SFMOMA’s visitor experience team grew to encompass an entire museum staff and deliver its own brand of happiness in this vast space.

Katherine Wallace, Kelly Bishop