Many museums have considered changing from a traditional security model to one that puts friendlier faces in public areas. Some have concerns about the security of the collection, the impact these programs have on the role of volunteers or staff members in other departments, and the feasibility of this kind of casual engagement. Hear from three museums that have adopted a version of this new model.
Speaker(s):
Colleen Higginbotham, Jill Boyd, Lauren Girard
