Many professionals agree that museums need to be visitor-centered. But some of the “best practices” museums have developed over the years can actually impede our efforts to engage visitors on a variety of levels. Conservation dictums, design processes, staff assumptions, and security procedures can, even with the best of intentions, get in the way of creating more compelling and accessible experiences for visitors. Join four museum colleagues to discuss the difficult and sometimes messy process of shifting our practices toward more visitor-centered programs, exhibitions, and overall values.

Joshua Helmer, Kathleen McLean, Marla Shoemaker, Stacy Lieberman