A case study with the 9/11 Memorial Museum reveals that people consider it an ally and protector, mending a shaken society by stewarding otherwise humble objects. This session presents research that addresses the psychological underpinnings of how objects, exhibitions, and museum donating promote wellbeing and healing. Participants will learn how their institutions can innovate with and apply best practices from the field of psychotherapy, and see the measurably healing impact their institutions may already be making on their constituencies. Education, Audience Research & Evaluation track generously supported by the Canadian Museum for Human Rights

Brenda Cowan, Jan Seidler Ramirez, Ross Laird