Tired of hearing that welcoming people with a range of abilities requires separate programs and hours? Sensory-friendly or separate programs are becoming more prevalent in the museum field, and without a doubt, some visitors prefer these experiences. However, if our field only has one model for success, we run the risk of creating isolating environments under the guise of being inclusive. Presenters will discuss a range of options for welcoming our communities including: a science museum’s research on engagement strategies used by families with a child with an autism spectrum disorder; a new art museum’s struggles and successes in defining its role in the community; and a zoo-wide initiative to become an empathy-driven institution.

Education, Audience Research & Evaluation track generously supported by the Canadian Museum for Human Rights


  • Juli Goss


  • Leigh Ann Mesiti
  • Jo-Elle Mogerman