External changes are altering the future of museums. How do we prepare docents to fulfill the museum’s responsibility to meet the needs of 21st-century audiences by incorporating innovative teaching practices? This fast-paced, audience-participation conversation will draw on the experience, research, and practice of four experienced museum educators from across the country who have implemented both incremental and radical change to their docent training programs. Join us as we spark a thought-provoking dialogue about a variety of topics such as adult learning research and trends, co-teaching models, and infusing technology into training and tours. A must-attend session for educators leading change in docent training at their museums.

Education, Audience Research & Evaluation track generously supported by the Canadian Museum for Human Rights


  • Erin Branham


  • Debra Hegstrom
  • Nicole Claris
  • Kimberly McCray
  • Anna Schwarz